FAQs
Why does my chocolate have a white tint?
Most commonly, this is “bloomed” chocolate. Chocolate bloom occurs when real chocolate has been exposed to heat. As it melts, the cocoa butter separates from the chocolate liquids and rises to the top – resulting in a white shade or film on the chocolate. Fortunately, blooming does not affect the healthy benefits of the chocolate and is perfectly fine to eat.
Should I keep NuGo bars in the refriderator to keep them fresh?
No, NuGo bars are happiest at room temperature. You can store them in a cool, dry area.Once a package leaves our fulfillment center, you must reach out directly to the shipping carrier selected during checkout to resolve delivery issues. You should have your tracking number ready when reaching out to the shipping carrier.
Where can I find the nutritional infromation for NuGo products?
Complete nutritional information, including allergens and ingredients, can be found on the product pages on our website. Simply select the product you’re interested in and select Nutrition Information.
How does NuGo ensure our products are Gluten Free?
The FDA standard for labeling a product gluten free is testing to ensure it contains less than 20ppm of gluten. At NuGo, all bars that say gluten free on the label have been batch tested to below 10ppm, a stronger standard than the FDA requires. We manage allergens strictly during manufacturing, and all shared equipment is heat treated and cleaned before use with our gluten free products in order for us to maintain the highest standard to ensure the products test below 10ppm.
Do your gluten free products contain oats? How are the oats sourced?
We’re proud to make eight gluten free product lines (Dark, Slim, Free, Organic, and our Original NuGo line). The only gluten free product lines that contain oats are NuGo Organic and NuGo Original. We source certified gluten free oats and oat flour, never mechanically separated oats. Additionally, all of our gluten free products are certified gluten-free by the Gluten-Free Certification Organization (GFCO).
Are NuGo products Non-GMO?
GMOs are everywhere, but we take pride in our work with the Non-GMO Project to verify the ingredients that go into our bars. Most NuGo bars use Non-GMO ingredients and many of them are verified by the Non-GMO Project. All of our products that are Non-GMO will be clearly labeled on the product and on the product page.
What are the natural flavors listed on your wrappers?
Natural flavors include the essential oils, essence, or products that come from roasting foods such as fruits, vegetables, and even leaves and bark. The term “flavors” is used because these ingredients’ main function is to provide flavor – rather than nutritional value – to our bars. While these flavors are extracted or distilled from their full ingredients, they are all natural and don’t contain any artificial additives, preservatives, or MSG.
Are NuGo products kosher?
All NuGo products except for our Nut Butter bars are Kosher. Certified by the Orthodox Union (OU).
OU Certified Kosher Pareve products:
• NuGo Dark
• NuGo Slim Crunchy Peanut Butter
OU Certified Kosher Dairy products:
• NuGo Slim Brownie Crunch
• NuGo Slim Raspberry Truffle
Do I need to order a whole box?
We offer variety packs and sample packs for customers who are interested in trying our products.
How do you protect your real dark chocolate products from melting during shipping?
We love chocolate! And we take great care in shipping it. With every order we evaluate the temperature at the shipping and delivery address and use insulation and ice packs accordingly.
Are your cool packaging materials recyclable?
Cardboard: Yes! The cardboard box is 100% reusable and recyclable.
Insulation: Yes! Our cool-packaging liners are paper-based and fully recyclable.
Ice Packs: Yes!
1. Reuse: Simply place in your freezer and allow the gel packs to refreeze. This typically takes 48-72 hours to freeze thoroughly.
2. Dispose: We use Enviro Ice Packs to cool ship our packages. These ice packs, once thawed, can be used as plant food or other household watering or are completely drain safe.
If the pack liner is not recycled and somehow ends up in a landfill, there is an additive added to the resin making the final product biodegradable. This additive does not impact the effectiveness of the pack, but still aids microorganisms in breaking the material down into biomass.
Where can I find your bars in my neighborhood?
Enter your zip code in our store locator to find a store near you.
Why doesn't my store carry my favorite flavor?
If your store doesn’t carry your favorite flavor, we recommend that you request it through the store manager. Please also feel free to provide us with the store and location, so that we might forward this on to our sales team for further investigation. And remember, you can always order from nugonutrition.com!
Can you provide coupons or free samples?
When we are sampling our bars through retail chains, we post information on our community section, Facebook page or Twitter feed. If you are interested in receiving discounts or coupons, please subscribe to our newsletter!
How do I do an exchange or refund?
We want our customers to be absolutely happy with our products. If you are not satisfied with your purchase, please contact our customer support by email contact@nugonutrition.com, phone 1-888-421-2032, or our online chat during normal business hours. Due to the nature of our products, we handle requests for returns and refunds on a case-by-case basis. Please contact us within 28 days of your receipt of the product to discuss your concerns and have your order number available to help expedite the process. Please return the products to the mailing address below:
NuGo Nutrition
Attn: Returns
520 Second Street
Oakmont, PA 15139
Is there anything else we can assist you with?
Please contact us regarding any other questions!